NamezAI — Terms of Service

Effective: July 10, 2026 · Last updated: July 14, 2026

These Terms govern your use of NamezAI (the "Service"), operated by Lo Labs, LLC ("we," "us"). By using the Service or subscribing, you agree to them.

1. What NamezAI does

NamezAI samples how AI answer engines and search systems — depending on your plan and available integrations, such as OpenAI/ChatGPT, Anthropic/Claude, Perplexity, Google/Gemini, Grok, or others — describe and recommend a local business versus its competitors. It scores "AI visibility," flags possible factual errors, and gives a prioritized fix list. Paid Monitoring, when included in your plan and enabled, re-runs this automatically and alerts you to changes. Results are sampled from APIs and permitted sources and may differ from what you see in those consumer products (see §8).

2. The free audit

The audit is free for a business you own or are authorized to represent. Free audits are subject to limits shown in the app (for example, one free live audit per business per period), and we may refuse or limit them to prevent abuse.

3. Accounts

You may need to sign in with Google or another supported method. You're responsible for activity under your account, for keeping it secure, and for providing accurate account and business information. You must be 18+ and able to enter a contract.

4. Subscriptions, billing & renewal

• Current pricing, the billing period, and renewal terms are shown clearly at checkout before you subscribe — your order, not these Terms, sets the price you pay. NamezAI's launch subscriptions have no trial period. A Stripe promotion may discount the first invoice, but it is not a trial and the Checkout terms show the price charged on later renewals.
• Payments are processed by Stripe; we never see or store your full card number. Taxes may apply.
• By subscribing you affirmatively authorize recurring charges, which auto-renew each period until you cancel. You'll receive a subscription confirmation (from Stripe, our payment processor) with your renewal date and how to cancel; your cancellation terms are also always in the billing portal and these Terms.
• NamezAI's current paid subscription includes up to three active business identities and one successful on-demand audit per tracked business per UTC day. Failed or no-result attempts don't count. Scheduled monitoring uses a separate capacity pool, and the Service remains subject to reasonable system-safety limits and third-party provider availability shown in the Service.
• Archiving a business that has not completed a paid audit frees its slot immediately. After a business has produced a successful paid audit, archiving it reserves that exact business's slot until the end of the current billing period. You may restore the same business with its history intact, but you may not rotate that reserved slot to a different business during the same paid period.
• You may update a tracked business's details. After its first completed audit, changes to the core business identity (name, city, or state) are limited to one core field during a 24-hour setup-correction window, with one correction re-run. Other editable details do not create another business identity or another daily audit allowance.
• We won't change an existing subscriber's price without advance notice; if a change would apply to you, you may cancel before it takes effect.

5. Cancellation

Cancel anytime, online, through the billing portal. Your access continues until the end of the period you've already paid for, then ends — no mid-period cutoff and no further billing. Canceling doesn't delete your account or past reports unless you ask us to delete them. A report link may continue to show its free diagnosis, but personalized paid sections require the report owner's active subscription.

6. Refunds

Subscriptions are non-refundable, except where we find a genuine technical fault on our side — for example, you were charged after canceling, a duplicate charge, or the Service or your monitoring was unavailable for a material part of a billing period, which we'll refund. Email hello@namezai.com to request one. This doesn't waive consumer-law rights that can't be waived.

7. Acceptable use

Don't:

• request an audit as if you own or represent a business you don't control — you may compare your business against public competitor information (that's the point), but not impersonate a competitor;
• submit protected health information (patient names or contact info, symptoms or conditions tied to an identifiable person, medical histories, appointment/insurance/treatment records) or other confidential, personal, or regulated data you aren't authorized to share — results are sent to third-party providers (§9, §11);
• use the Service or reports to harass, defame, impersonate, or mislead, or to generate fake reviews, fake citations, spam, or deceptive SEO content;
• scrape, bulk-extract, reverse-engineer, overload, or attack the Service, or create multiple accounts to evade free-audit limits;
• do anything unlawful.

8. Nature of the audit — no guarantees

NamezAI reports how AI systems answered sampled questions at a point in time. Those systems are third parties we don't control; their answers change frequently and may differ from what you see because of different prompts, personalization, location, live retrieval, and ranking. Results are an informational, directional estimate — not a guarantee. We do not guarantee that following our recommendations will improve your visibility, that platforms will accept your edits or listings, that AI engines will update their answers, or that competitor data or source citations are complete. The Service is not professional, legal, or marketing advice.

9. Your data & our IP

You keep your rights in the business information you submit, and you confirm you have the right to submit it. You grant us the license needed to process it to run the Service — including sending your business name and the test questions to the AI providers in §11. Subject to these Terms and your plan, we grant you a non-exclusive license to use, copy, and share the reports we generate for you — including white-label use when your plan expressly permits it (for example, the paid plan's own-brand reports). Reports may include third-party AI output, source citations, public business information, competitor names, and NamezAI templates and design elements — we don't transfer ownership of third-party material or of the NamezAI software, scoring methods, templates, or design system. We don't use your data to train AI models.

10. Shared report links

If you share a report link, anyone with that link can view its free diagnosis; personalized paid sections remain available only to the report owner while that owner's subscription is active. Don't share reports that contain confidential information. We may remove a shared report that violates these Terms or creates legal risk.

11. Third-party services

The Service relies on Google (sign-in), Stripe (payments), the AI providers (to run audits), and our hosting and email providers — their own terms and privacy practices apply to those parts. Don't submit information you wouldn't want sent to those providers.

12. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind — including merchantability, fitness for a particular purpose, title, and non-infringement — to the fullest extent the law allows.

13. Limitation of liability

To the fullest extent permitted by law, we're not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, customers, goodwill, or business opportunities, arising out of or relating to the Service or these Terms.

Our total aggregate liability arising out of or relating to the Service or these Terms, under any legal theory, is capped at the greater of (a) the fees you paid us in the 12 months before the event giving rise to the claim, or (b) $100.

These limitations don't apply to liability that can't legally be excluded or limited.

14. Indemnification

You agree to indemnify, defend, and hold harmless Lo Labs, LLC and its officers, members, employees, and contractors from third-party claims, liabilities, damages, judgments, and reasonable legal costs arising out of or relating to:

• information or content you submit through the Service;
• your lack of authority to request an audit or submit information about a business;
• your misuse of the Service or a report;
• your violation of these Terms or applicable law; or
• protected health information, personal information, or other regulated data you submit without authorization.

We'll give you reasonable notice of a covered claim and reasonable cooperation in its defense. You may control the defense, but you may not settle a claim in a way that admits fault by, or imposes obligations on, Lo Labs, LLC without our written consent.

15. Suspension & termination

We may suspend or end access for nonpayment, suspected abuse or security issues, or breach of these Terms, and may remove shared reports that violate them. You can delete your account anytime from your Account page (or ask us at hello@namezai.com). Deletion is scheduled with a 48-hour grace period — you can undo it during that window — after which your account, tracked businesses, saved history, and reports are permanently removed (see the Privacy Policy for what's deleted and the limited records we retain). You must cancel any active paid subscription before deleting. If we ever permanently discontinue the Service, we'll refund the unused portion of your current billing period.

16. Beta features & feedback

Some features may be beta or experimental and may change or be discontinued. If you send us feedback or suggestions, we may use them freely, without obligation to you.

17. Changes to these Terms

We may update these Terms; we'll post the new version with an updated date and give reasonable notice of material changes. Material changes won't apply retroactively to disputes that arose before the change. If a material change affects an existing subscription or its automatic-renewal terms, we'll give you notice before it takes effect, in a form you can keep (normally email), and explain how to cancel before the change applies.

18. Governing law & venue

These Terms are governed by the laws of the Commonwealth of Virginia, USA, without regard to conflict-of-laws principles. If something's wrong, email hello@namezai.com first — most issues can be fixed faster than any formal process. Any legal action arising out of or relating to these Terms or the Service must be brought exclusively in a state or federal court of competent jurisdiction located in the Commonwealth of Virginia, and each of us consents to those courts' personal jurisdiction and venue — though either of us may bring an eligible claim in small claims court. We don't require arbitration or a class-action waiver — you keep your right to go to court.

19. The fine print

These Terms, your order at checkout, and our Privacy Policy are the entire agreement between us about the Service. If any part of these Terms is found unenforceable, the rest still stands. We may assign these Terms as part of a merger, acquisition, or sale of the business; you may not transfer your account without our consent. If we don't enforce a part of these Terms, that isn't a waiver. And we're not responsible for delays or failures caused by events beyond our reasonable control (provider outages, disasters, and the like).

20. Contact

Lo Labs, LLC d/b/a NamezAI · Questions about these Terms? hello@namezai.com